Terms & Conditions...

 

Bookings and Payment

  • Immediate payment is required in full before your position in your course is considered confirmed

  • A client who makes immediate payment in full to confirm their booking will be given booking priority over a client who is yet to pay to confirm their booking

  • Payment is to be made via direct deposit or credit card only

  • If you cancel your course you will be refunded the full amount minus a $300 administration and training room fee per two day course and a $150 administration and training room fee per one day course

  • You can postpone your course for free as long as you give 14 days notice

  • Any course postponed within 14 days will result in a $150 administration fee

  • Postponement fees are to be paid in full before you attend your course

  • No refund or rescheduling will be provided to a student who fails to attend their course without prior notice

After Course Support

 

On completion of your course you will be eligible for free email and phone support, to aid you in the development of your new skills. There are a few conditions you need to be aware of:

  • We make no guarantee that we will be able to respond to your support questions immediately. We will make every effort to get back to you as soon as possible and this is usually the case, however at times we are extremely busy and a reply at times can take a few days.

  • We are happy to help you with your software application usability questions based on the things learned in class, however we do not help with live workflow situations when you return to work.

  • We take no responsibility for the failure to properly apply knowledge learnt in class or given in support responses

  • After course support is limited to the student who attended training only

  • After course support expires three months from attendance date

Internet Policy

  • Internet is usually provided in our training rooms, however we make no promise that you will be able to gain internet access on your particular training day.

  • When internet facilities are available you will only be permitted to access the internet in break times and not during class time unless at the trainers request.

  • Only general internet use such as internet browsing and email will be permitted in break time. At no stage will you be permitted to download video, music, software or any other large file over 6mb

Resit Any Course Again Policy

 

You will permitted to resit your course under the following conditions:

  • You must resit the exact same course for the same version of software

  • A full paying client has priority over a person wanting to resit a course

  • Your attendance will be confirmed the day before the course is scheduled to run

  • If there are no bookings for a particular course any person wanting to attend a course resit will need to wait until that course is confirmed to go ahead

  • The ability to resit your course expires six months from original attendance date

Other Things You Need to Know

  • Our training times and break durations can change based on the trainers discretion and size of the class.

  • Our trainers need a Lamb Roll and a can of Coke too, and during break times may not be available for questions and support

***Creative Mentor may change course prices or terms and conditions at any time without notice